Terms

PAYMENT METHODS
duranduran.com uses an online secure credit card transaction system provided by NetBanx Limited, and is the most popular and widely regarded online payment solution in the UK. So if you're eligible and possess a valid Visa or MasterCard credit card,then you can enter your details in a totally secure environment that encrypts all your credit card details and provides a safe reliable way for you to pay. Alternatively, you can pay by a Sterling cheque drawn on a UK Bank or an International Money Order made out in UK Sterling. These should be sent along with your orderform to Crewe Issue Ltd. Duran Duran Merch Services, P.O. Box 20640, London, NW6 1FE, ENGLAND and made payable to 'CREWE ISSUE LTD'. No goods will be dispatched until cleared funds have been received.

PRIVACY
We respect entirely the confidentiality of the information you supply. In accordance with the terms of the Data Protection Act, your details will not be given over to any third party without your express permission. We may from time to time send you updates on tour and record news, new merchandise items and special offers. Should you not wish to receive these then please follow the instructions that will be given when first receiving one.

SHIPPING & HANDLING
All goods are shipped out of the UK using the services of the Royal Mail. The cost of shipping and handling will be added to your order at the checkout and is calculated by the destination for your order of the item or items ordered. Orders processed for delivery inside the UK will be dispatched within 5 working days and delivered within 7 working days of dispatch. Orders sent outside the UK but inside the EEC will be dispatched within 5 working days and delivered within 10 working days of dispatch. Orders outside the EEC will be dispatched within 5 working days and delivered within 15 working days of dispatch. Orders paid for by International Money Order or cheque will be delivered within 28 days in all areas. Please note that these times may be longer during exceptional periods such as Christmas.

EXCLUSIVITY
These store products are exclusive to DuranDuran and are only ever available at their concerts, through this site and/or any related fan club mail order offer. You cannot buy them anywhere else. Please avoid bootleg merchandise at all costs. It is usually of poor quality, never endorsed by the artist and sometimes illegal.

CONTENT
Crewe Issue Ltd. reserve the right to
alter the content of this site without prior notice of any kind.

CLAIMS
Crewe Issue Ltd. or any other third party involved in producing this site are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. Furthermore, Crewe Issue Ltd. shall not be liable for any viruses that may affect or infect your computer equipment or any other property in any way shape or form as a direct result of accessing this site.

CORRECT INFORMATION
Only orders that contain correct information can and will be processed. Please note that it is essential that you include the billing address for your credit card account.

PROCESSING OF ORDERS
No charge will be made to your credit card until the goods are ready for despatch to you.

REFUNDS & EXCHANGES
You may return goods for a fund refund or exchange provided that the goods are in the same condition as they were sent, have not been worn or washed, all packaging labels remain attached and that they are received no later than 30 days after the purchase date. Any refunds or exchanges will exclude all shipping costs which you must pay for in sterling either by cheque (drawn from a UK bank), International Money Order, or by credit card. We will only cover shipping costs if a mistake has been made on our part.

RIGHTS
These terms and conditions do not affect your statutory rights governed under UK Law.

TRADEMARKS
All trademarks and copyrighted logos displayed on this site are the sole property of the owners. The misuse of any content is absolutely prohibited.
Any unauthorised use of these marks may violate copyright or trademark laws.
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